Delete your account and cloud data

You can permanently delete your Acadie Account in the app. If you no longer have the app, you can request deletion by email below.

Delete inside Acadie

1. Open More, then Acadie Account.
2. Open Data & privacy.
3. Choose Delete cloud account.
4. Confirm your identity again with Apple, Google, or your email password.
5. Confirm permanent deletion.

Request deletion without the app

Email support@mapletrailsoftware.com with the subject Acadie Account Deletion Request. Include the email address used for your Acadie Account, or explain how you signed in if you do not know that address.

• We will reply with a simple ownership-verification step before processing the request.
• After verification, we will complete the request within 30 days.

Never send your password or a security code by email.

What is deleted

• Your Acadie Account and its account information.
• Your saved roots, notes, settings, progress, and synced-device records.
• Recovery copies associated with the account.
• Your public Community contributions may remain available, but the account name, profile, avatar, and supporter identity are removed.

What is not deleted automatically

Local information and downloaded videos remain on each device until removed there or the app is deleted. Deleting an Acadie Account does not cancel or change an Apple App Store or Google Play subscription because storefront purchases are separate from the Acadie Account.

Questions

Read the Acadie Privacy Policy and Terms of Use, or contact support@mapletrailsoftware.com.